Recomendaciones que recibo por Twitter sobre libros de experiencia de usuario y hierbas similares.
Good Services: Decoding the Mystery of What Makes a Good Service - Google Search
An Introduction to Service Design: Designing the Invisible - Google Search
Ruined by Design - Google Search
Practical Empathy: For Collaboration and Creativity in Your Work - Google Search
Well-Designed: How to Use Empathy to Create Products People Love - Google Search
The Workshopper Playbook - Limited Copies
100 Things Every Designer Needs to Know About People - Google Search
Inclusive Design for a Digital World
Solving Product Design Exercises: Questions & Answers - Buscar con Google